The policy for mobile phones provides cover against

1. Fire.
2. Riot, strike, malicious damage and terrorist activities.
3. Theft.
4. Accident.
5. Fortuitous circumstances (happening by chance)
   

Exclusions under the mobile phone insurance policy are

• Mysterious disappearance.
• Theft from unattended vehicles, except from fully enclosed car that is securely locked.
• Theft, loss or damage during the hire or loan to a third party (ie, other than the Insured).
• Mechanical and electronic breakdown or derangement.
• Overloading and experimentation involving imposition of any abnormal conditions.
• Damage by wear and tear, vermin, atmospheric or climatic condition or gradual deterioration, inherent defect or from any process of cleaning, repairing or maintenance.
• Loss or damage due to war or nuclear perils, loss by water (under any circumstances) or from any water borne craft.
• Intentional or willful act of the insured party.

CLAIM DETAILS

1) Claim is payable only when the mobile is used by the person mentioned in the Invoice during purchase of the  Mobile ( find exhaustive list of exclusions above)

2) Claim is paid only by means of an account payee  cheque in the name of the Insured person, namely the person named in the Invoice.

3) The Insured is expected to act prudently, while  taking care of the insured mobile, as otherwise the claim is likely to be rejected.

4) Claim cheques are sent to the address mentioned in the claim form by courier.

5) In order to avoid return of correspondences and cheques due to inadequate / improper address, Insured are advised to give their complete correspondence address along with contact phone number in the claim form.

6) Geographical area of Insurance coverage is INDIA.

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Policy Issuing cum Claims reporting Office 

     The New India Assurance Co Ltd

     251, T.H Road, Tondiarpet, Chennai-600 021

      Ph 044-23456760, 044-23456761 Fax: 044-23456759

     ( SATURDAY & SUNDAY HOLIDAY )

Location Landmark ( Near H3 Police Station & M.N Eye Hospital) 

Bus Stop- Manikoondu- Few stops from Maharani Theatre in T.H Road 

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Claims are handled and settled at the below mentioned office, after the claim papers has been duly sent from the above mentioned policy issuing office.

     The New India Assurance Co Ltd,

     Claims Hub,

     No 21, Patullos Road, Sundaram Finance Building,

     Mc Millan House, Chennai-600 002 

     Ph 044-23456729, 044-23456873,044-23456732  Fax: 044-28544401

     (  Poorvika Mobile Insurance Claims Enquiry Exclusive Phone No- 044-23456731 )

     ( SATURDAY & SUNDAY HOLIDAY )

Location Landmark ( Opp to Spencer Plaza / Near TVS / Near Citibank / Behind Police Station / Sundaram Finance)

Bus Stop: TVS

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Claims enquiry at Poorvika Mobiles -PH 9003063855 Monday to Friday Between 11 a.m and 4 p.m

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Documents Required

All Claims:-

1) Claim form fully filled in and signed, Original Invoice Form, Original Proposers Detail Form

2) Letter giving detailed description about how, when & where the loss or damage took place.

Additional Documents Required in case of

Repairs:-

Total Loss, where the Mobile is not repairable:-

1) Copy of Complaint letter acknowledged by Police authorities / CSR or Complaint received certificate.

2) Non Traceable Certificate -NTC

3) Ensure that Name, Address, Date of Loss, IMEI No , Model, CSR or Complaint No are mentioned in the NTC.

4) Proof of either the lost phone no has  been blocked / barred (or) the same phone no  has been obtained again.

5) Letter of Subrogation in Rs.100/- non-judicial stamp paper signed by Insured / Owner with name & address, sign of one witness with name & address . Every page is to be attested by a Notary Public with his sign & seal. 

Note: One may use bond sheet (as second page) to continue typed matter from stamp paper (first page) (or) use two Rs.50/- stamp paper. 

                                                                           (  FORMAT )

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( On  Rs.100/- Non-Judicial Stamp Paper )

LETTER OF SUBROGATION

THE NEW INDIA ASSURANCE CO. LTD.

Claims Hub-R.O-710000

No 21, Pattullos Road, Sundaram Finance Blg,

Mc Millan House, Chennai-600 002

Dear Sirs,

Re:      Claim No.______________________

Policy No.______________________

Interest Covered________________

I/We hereby acknowledge receipt of the sum of `._______________ (RUPEES                                                                                           _______________________________________________) which you have paid to us and which we have accepted in full & final settlement of my/our claim in respect of the claim preferred by me/us for loss of property occurred due to ____________________ on ________________________.

I/We further declare and agree that by virtue of the aforesaid payment the underwriter concerned became subrogated to all my/our rights, interest and remedies in respect of the aforesaid subject matter in accordance with the laws governing the contract of insurance. I/We also declare and agree that the said New India Assurance Co. Ltd. shall have unequivocal rights and authority to use my/our name to the extent as may be necessary to effectively exercise all or any such rights and or remedies and that I/We will furnish them with any assistance they may reasonably require of me/us when exercising such rights and whilst on their part they will indemnify me/us against liability for costs, charges, expenses arising out of and in connection with any proceedings which they may initiate in my/our name in exercise of such rights and remedies.

DATED THIS ______________ DAY OF __________ 20 _______ AT _________________.

INSURED’S SIGNATURE:                                           NOTARY PUBLIC’S SEAL & SIGN

INSURED’S NAME:

INSURED’S ADDRESS:

WITNESSED BY

SIGNATURE

NAME

ADDRESS

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Compensation Payable

1) Repairs:-

Charges towards parts and labour. ( Including VAT , Service Tax  with proper receipt )

Less depreciation according to the age of the mobile on the cost of parts

Less deduction for under insurance ( when sum insured is less than market value at the time of loss, claim is deducted proportionately )

           ( most of the claims do not fall under this category, so there will be no deduction in this respect )

Less Policy Excess of Rs.250/- ( for policies issued from May'10 and thereafter) / Rs.500/- (for policies issued before May'10)

Less Re-instatement premium ( premium towards reinstating the sum insured to its original amount calculated on the amount of net claim payable)

            ( very small amount, hence, net claim amount largely remains unaffected )

Note: Nominal deduction is also made when salvage (old part) was required to be surrendered but was not done, usually when the whole board is replaced etc. For smaller parts replaced, surrender of salvage is not insisted upon.

2) Total Loss due to Theft, Fortuitous Circumstances (happening by chance), Not Repairable:-

Sum Insured or Market Value which ever is less on the date of loss.

Less deduction for under insurance (sum insured is less than market value at the time of loss)

           ( most of the claims do not fall under this category, so there will be no deduction in this respect )

Less Policy Excess of Rs.250/- ( for policies issued from May'10 and thereafter) / Rs.500/- (for policies issued before May'10)

Terms

Depreciation Means:- Deduction made towards the age of the mobile ( No of days from date of purchase to date of loss/damage). 5% to 50%

Market Value Means:- Value of  new Mobile (same model) on date of loss

                                        less deduction towards accessories 

                                        less deduction towards depreciation

Value is adjusted / reduced for obsolete ( no longer in use ) models.

Sum Insured Means:-The value for which the Mobile has been Insured for. Mostly the Invoice price.

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Links to Websites

Poorvika Mobiles

The New India Assurance Co Ltd